teamviewer quick support unattended access

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS ANDROID#
#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS PRO#
#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS SOFTWARE#
#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS TRIAL#
#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS LICENSE#

Annotate the customer’s screen using the whiteboard feature.

Support for file-transfer between agent and customer systems, even in unattended sessions.

Chat collaboration between agent and customer is supported (including voice).

GoToAssist supports cross-platform connections between desktops and mobile devices.

With a flexible pricing plan and an intuitive UI, it is a strong contender in this category. TeamViewer is an easy-to-use and feature-rich remote access management software.

Corporate Plan costs about $2,839 for 3 seats.

Business, Premium, Corporate and Enterprise plans are available.

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS LICENSE#

Unlike most other tools, a free non-commercial license is available.Linux support is via WINE, so it may have some issues.Difficult to manage multiple sessions for the same agent.No support for scripting, unlike LogMeIn.Integrates with CRM like Salesforce with support for API as well.Can connect to customer systems with UHD displays.Collaboration supported through whiteboard app.Flexible pricing plan based on your requirements.Online meeting/video streaming supported with support for a whiteboard.TeamViewer agent console has quick and useful shortcuts that can be launched with the click of a button.Remote unattended access is possible with the option to remotely wake-up devices in sleep mode.Supports remote file-sharing between customer and agent.UI is more modern when compared to the other remote access management software.TeamViewer allows agents to control both desktops (Windows PCs, Mac, and Linux) and mobile devices (running Android, iOS, and Windows Mobile).

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS SOFTWARE#

Ultimately, if the price is not a concern and if you are looking for a remote access management software that has an advanced feature-set and also supports customizations and branding, Rescue by LogMeIn will definitely satisfy your requirements.

More licenses needed for additional seats.

Basic + Mobile support: $1799/year/seat.

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS TRIAL#

No free version, but a 14-day trial is available.No support for UHD (4K) resolution (while connecting to customer devices).Remote reboot and reconnect is supported.Supports scripting: Agents can easily run predefined scripts on the customer’s machine for diagnostics remotely.Sessions can be transferred between agents.An agent can have a maximum of 10 active sessions.Ability to configure unattended access.Permissions can be granted to agent groups. Admins can monitor and record sessions with support for real-time reporting.Integrates with other tools like Salesforce, HappyFox etc.Rescue Lens: Remote video streaming that allows agents to guide customers to resolve the problem themselves.Allows customers to connect quickly using a 6 digit code.Drag & Drop between agent and customer systems is possible. Supports file-transfers, live-chat and screen-sharing between the agent and customer.

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS ANDROID#

LogMeIn Rescue is available for both mobile devices and desktops – PCs, Macs, iOS devices and Android devices.

#TEAMVIEWER QUICK SUPPORT UNATTENDED ACCESS PRO#

Note: LogMeIn has other products like Pro & Central with stripped down feature set. In this comparison, we will be looking at some of the best and most popular remote access management software available.

Support for printing remote files from customer’s system on a local printer.

Whiteboards i.e., drawing lines and shapes on the customer’s screen to highlight something.

Simplified file-sharing mechanism between the two systems.

Cross-platform support (connect between Windows, Mac & Linux).

A shared clipboard that allows an agent to copy-paste text content from his system to the customer’s system.

These tools may also support the following features to varying degree

Text/voice mode of communication while troubleshooting.

The agent taking control of the customer’s keyboard and mouse.

Some form of authorization between the agent and customer for security to establish a session.

Installing a software at both the customer’s system and at the agent’s system.

Typically, a remote support software involves With remote access management software, your agents can easily take control of the customer’s device for troubleshooting and maintenance operations. Remote access management software exists to resolve such issues. Troubleshooting and identifying a problem may be complicated and customers are generally not equipped with the know-how. Regular email or call based support mechanism doesn’t work very well for IT related issues.

Teamviewer quick support unattended access